Thursday, April 1, 2010

Customer Connections our Gift Basket Company Plan

Did you know that retaining one current customer averages five to seven times more profitable that going after a new customer. I would agree with that. At Basket Designs gift baskets, we pride ourselves in before, during and after the sale customer care. We want you to hang up the phone feeling good about your Gift Basket purchase. We want you to know that your sentinments, thoughts and emotions are in good, capable and caring hands.

How we treat you is how we do business. We treat you with kindness, compassion and professionalism. Weather you order one or fifty baskets at a time, we want you to feel comfortable recommending us to family, friends and business contacts. We want you to come back over and over because you know you will be taken care of quickly and because of our constant inventory turnaround, you will get something new and exciting each time. Every creation is different, we are not box store vendors. We are quality people with quality, gourmet products.

Why do people buy from us versus other Gift Basket outlets? Because of our service. Because of our quality products. Because of our reasonable prices. Because we are good, solid people who will do anything to meet your requests. We make it about you, not us!

Targeting, capturing and caring for our customers is our grand plan for success now and in the future. We measure this with repeat customers who are happy with Basket Designs.

Customer Connections will never take a back seat in our company.

We will ask questions and we will hear you!